design implication
Generative AI in Knowledge Work: Design Implications for Data Navigation and Decision-Making
Yun, Bhada, Feng, Dana, Chen, Ace S., Nikzad, Afshin, Salehi, Niloufar
Our study of 20 knowledge workers revealed a common challenge: the difficulty of synthesizing unstructured information scattered across multiple platforms to make informed decisions. Drawing on their vision of an ideal knowledge synthesis tool, we developed Yodeai, an AI-enabled system, to explore both the opportunities and limitations of AI in knowledge work. Through a user study with 16 product managers, we identified three key requirements for Generative AI in knowledge work: adaptable user control, transparent collaboration mechanisms, and the ability to integrate background knowledge with external information. However, we also found significant limitations, including overreliance on AI, user isolation, and contextual factors outside the AI's reach. As AI tools become increasingly prevalent in professional settings, we propose design principles that emphasize adaptability to diverse workflows, accountability in personal and collaborative contexts, and context-aware interoperability to guide the development of human-centered AI systems for product managers and knowledge workers.
Learner and Instructor Needs in AI-Supported Programming Learning Tools: Design Implications for Features and Adaptive Control
Wu, Zihan, Tang, Yicheng, Ericson, Barbara
AI-supported tools can help learners overcome challenges in programming education by providing adaptive assistance. However, existing research often focuses on individual tools rather than deriving broader design recommendations. A key challenge in designing these systems is balancing learner control with system-driven guidance. To explore user preferences for AI-supported programming learning tools, we conducted a participatory design study with 15 undergraduate novice programmers and 10 instructors to gather insights on their desired help features and control preferences, as well as a follow-up survey with 172 introductory programming students. Our qualitative findings show that learners prefer help that is encouraging, incorporates visual aids, and includes peer-related insights, whereas instructors prioritize scaffolding that reflects learners' progress and reinforces best practices. Both groups favor shared control, though learners generally prefer more autonomy, while instructors lean toward greater system guidance to prevent cognitive overload. Additionally, our interviews revealed individual differences in control preferences. Based on our findings, we propose design guidelines for AI-supported programming tools, particularly regarding user-centered help features and adaptive control mechanisms. Our work contributes to the human-centered design of AI-supported learning environments by informing the development of systems that effectively balance autonomy and guidance, enhancing AI-supported educational tools for programming and beyond.
From Paper to Card: Transforming Design Implications with Generative AI
Shin, Donghoon, Wang, Lucy Lu, Hsieh, Gary
Communicating design implications is common within the HCI community when publishing academic papers, yet these papers are rarely read and used by designers. One solution is to use design cards as a form of translational resource that communicates valuable insights from papers in a more digestible and accessible format to assist in design processes. However, creating design cards can be time-consuming, and authors may lack the resources/know-how to produce cards. Through an iterative design process, we built a system that helps create design cards from academic papers using an LLM and text-to-image model. Our evaluation with designers (N=21) and authors of selected papers (N=12) revealed that designers perceived the design implications from our design cards as more inspiring and generative, compared to reading original paper texts, and the authors viewed our system as an effective way of communicating their design implications. We also propose future enhancements for AI-generated design cards.